Here are the four things that you can pay attention to and relate to us, so that we have all the information we need to present a solution as quickly as possible. After all, we are all on the same team, with the same goals.

Your job, as an end user of the software, is to make sure we understand what it is that is prompting you to contact us. Our job is to evaluate what’s happening and come up with a solution for it.

Maybe it’s a bug, but maybe it’s a feature request, or a training issue, or something altogether different from an error in the code itself. We prefer the word “issues,” because it covers a broader range of possibilities. To start, I’m going to tell you how much we in the consulting business dislike the word “bug.” We dislike it because it’s overused, misused, and used to point fingers. The first is what you would expect, the basics of how to operate their brand new software but the second kind might not seem so obvious: how to report a bug. Whenever we roll out a new system to a client, there are two kinds of training we need to perform to get them up to speed.

Filemaker pro 15 bugs